Our Commitment to Our Customers and Employees | COVID-19

To Our Valued Customers

Open Today! Sales: 9am-5pm Call us at: 513-874-8797

Vehicle service with no-contact key exchange.

  1. Call 513-874-5535 or schedule service online.
  2. Pull you car into a designated space, collect your belongings and lock the doors.
  3. Fill out the service request provided at the dropbox, insert keys, then drop in the box.
  4. One of our skilled technicians will evaluate your vehicle. You will receive a call or text from your service advisor to review the repairs through our iService platform. You can approve and pay for service through your mobile device.
  5. After service is complete, your car will be sanitized and parked in the designated outside pick-up area.

*Service pickup and delivery services available.

Buy a New or Used Car.

  1. Call 513-874-8797 to speak with a product specialist, or submit a request online. Somebody will follow-up with you shortly.
  2. Schedule a private test drive. We can come to you if you’d prefer.
  3. Complete paperwork over the phone, and online.
  4. We can deliver you new or used car to your home or by appointment at our dealership.

What we’re doing to keep us all SAFE!

  • We are following CDC guidelines to maintain proper social distancing, enforcing no-contact method where possible.
  • Extensive, on-going cleaning of our facilities.
  • Sanitizing all vehicles being returned to customers.


We are here for you.

Performance Toyota is continuing to operate in these unprecedented times. However, we have moved to a no-contact method and are not allowing customers into our facilities for the protection of our customers and staff.

In order to provide you with the most up-to-date and accurate information about how to do business with us, please see the below FAQ’s. If you still have questions, you can reach us at 513-874-8797 and we’ll be happy to assist.


Why are you staying open when Ohio has a mandated “Stay at Home” order?

Good question. In Governor DeWine’s orders, many business categories are listed as “Essential”. Auto Repair and Sales are identified as essential in the state of Ohio.

We feel it is our obligation to continue to support our employees with jobs, while complying with government orders to keep our associates and customers safe. We had to tremendously downsize due to the new business environment, but any jobs are better than no jobs.

Can I purchase a vehicle from Performance Toyota?

Yes! We are still capable of selling you a new, used or certified pre-owned vehicle but will need to conduct all business over the phone, through text and email. Our sales staff is available to assist you with any specific questions about a vehicle. Once you have identified a vehicle of interest, we can work through all your payment options over the phone.

Once the deal is finalized, we can offer vehicle delivery to your home or you can sign documents in a sterile, dedicated section of our facility where we mandate 10-feet of separation from a finance manager. Your vehicle will be fully sanitized prior to delivery, ensuring a safe and pleasant transaction. Video “deliveries” will allow our product specialists to show you the features of your new vehicle using FaceTime.

I’d like to test drive a vehicle. How would I go about that?

We will bring the vehicle to you! A member of our staff will bring the vehicle of your choice to your home and allow for you to take a short test drive. Once you’ve concluded the test drive, you’ll be able to communicate with the product specialist over the phone or using FaceTime to answer any questions you may have!

All vehicles will be sanitized prior to your test drive, ensuring that you have a safe experience while exploring your future ride.

I’m not ready to purchase but would like to get an idea of how much a vehicle will cost me.

We understand that you may not be ready yet to make a purchase, but we’re still here to assist. We’ve deployed digital retailing tools on our website that will allow you to choose some specific details that will get you to a very good estimate of what your payment will look like.

Whether you’re looking to lease or need finance options, you have choices. Our online digital retailing tools are in place to make your online shopping experience fast, easy and convenient.

If you do find a vehicle of interest and a payment that you feel comfortable with, we encourage you to complete the vehicle purchase and financing from the comfort of your home. We can finalize all deals over the phone/chat if requested and then bring paperwork to you in a sealed envelope for signature. Of course, your delivered vehicle will have been cleaned and sanitized.

Can I service my vehicle at Performance Toyota?

Yes! We will continue to offer you vehicle service. However, all interactions will be done through a no-contact method. Customers will be able to drop their vehicle off using our key drop box, or you can choose to schedule home pick-up and delivery if this is more convenient for you.

Online service scheduling will remain available on our website for your convenience where you can specify which way you would like us to serve you.

Our iService technology will be used to provide a technician-created video, then offer you the ability to approve and decline work using text messaging. You’re able to pay for service work securely through your phone as well. Your vehicle will be sanitized, and you will be notified when it is ready for you to pick-up or to schedule time for us to deliver the vehicle to your home.

I’m looking to sell my car. Do you purchase vehicles outright?

Yes! We will continue to offer our mobile, at-home vehicle appraisals to purchase your trade or vehicle outright – we will come to you. One of our professional vehicle appraisers will work with you to schedule a time and agreed upon location to meet. If the offer is accepted, we will get you a check and arrange for your vehicle to be transported.

My lease maturation date is nearing. What should I do?

If your lease is maturing soon and you need some assistance on lease-end options, we have experts available by phone to answer your questions. Please call us at 513-874-8797 to speak with a representative.


Please understand we are following guidance from federal, state and local health agencies as we feel it is our responsibility to help contain the spread of coronavirus (COVID-19) as much as possible and to keep our customers and employees healthy.

Please stay safe during these times and let us know how we can help with any of your automotive needs.

We appreciate your business and look forward to serving you soon.

Phone Numbers:Sales Hours:
  • Mon - Sat9:00 AM - 5:00 PM
  • SunClosed
Service Hours:
  • Mon - Fri7:00 AM - 4:00 PM
  • Sat - SunClosed
Parts Hours:
  • Mon - Fri7:00 AM - 4:00 PM
  • Sat - SunClosed

We Are Located At:

5676 Dixie Hwy Fairfield
OH 45014
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513-874-8797

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5676 Dixie Hwy • Fairfield, OH 45014

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Today's Hours:

Open Today! Sales: 9am-5pm

Open Today! Service: 7am-4pm

Open Today! Parts: 7am-4pm

Performance Toyota

5676 Dixie Hwy Fairfield, OH

Phone: 513-874-8797

http://maps.google.com/?q=5676%20Dixie%20Hwy%2C%2C%20Fairfield%2C%20OH%2045014

Parts

Phone: 513-874-8548

5676 Dixie Hwy Fairfield, OH

Sales

Phone: 513-874-8797

5676 Dixie Hwy Fairfield, OH

Service

Phone: 513-874-5535

5676 Dixie Hwy Fairfield, OH
39.33158 -84.5197
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Performance Toyota
Performance Toyota
5676 Dixie Hwy
Fairfield, OH, 45014 US
513-874-8797
https://di-uploads-development.dealerinspire.com/performancetoyota/uploads/2019/05/thumbnail.png
Performance Toyota 39.33158, -84.5197.
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