Customer Testimonials
Timely, efficient service! Pleasant, knowledgeable reception staff and comfortable waiting area. Great experience.
Great experience and great staff 😊
Performance Toyota Fairefield service center was professional, thorough, friendly, quick and informative. I appreciate the friendly professionalism that each service member displayed and the thoroughness with which they completed the routine service on my vehicle.
Great customer service
Ck in was slow. The jobs got done. Ck out was slow. They had 7 workers on their phones not helping anyone and I had to stand there until my service person was free. That’s crap. There’s no reason I should have stood there as long as I did. Finally I asked why one of the seven people who are on their phones can’t ck me out. With a bad attitude one of the ladies finally checked me out. Poor customer service.
As promised, date, time and wait time
They serviced my vehicle in a timely manner. All the personnel were courteous, helpful and professional. I will bring g my car in for service when it is due. Kudos to everyone. Love my Rav4
Always room for improvement. Some things didn’t end up working out as perfect as planned especially for this most exclusive highest end car made from Toyota. In the end it was nicely prepped and everything went smoothly for the car. Just some paperwork delays, and some minor misunderstandings, other than that it went really well. The Dealership team did a great job, especially my two Salespeople, and the Photographer Lady. I wished Jaclyn, Tracee, and the sales manager who helped me track the info on the building process and transporting stages of the GR Supra, and get all of ... Read More Google - Jul 14, 2025
Grear experienced service. Friendly and welcoming service team
Lee was very professional and assisted during the entire experience. He even went above and beyond to discuss the items that I had declined to assist in getting them completed. The technician was very detailed in the video in helping point out the concerns and regular maintenance required.
Performance Toyota service department is one of the better places I have dealt with when it comes to service. My experience took a little longer than usual this time, but the job was done correctly.
I received goid service from Abby and from the technician. I also received a car wash.
Everyone on the team was the best I’ve ever seen! I have purchased many cars in the past but I’ve never had a better experience!
Friendly, patient and knowledgeable service. Staff worked hard to ensure a great experience where both parties succeeded.
Everyone was very help and Marco made sure everything went great I will recommend Performance Toyota to all my friends and family
On time, professional and a comfortable waiting lounge and workroom
Nice job except I needed my seatbelt fixed in the back seat which is in their notes but they didn't fix it and I didn't notice until got home. There over 2 hours and still not accomplished.
Ultimately my issues are being resolved but only after I had to insist the technician do more due diligence addressing a concern I reported. Initially it was glossed over with a lame explanation until I pushed the issue. I am an industrial maintenance technician with 30 years experience in multiple fields including mechanical and electrical so I am considerably more savvy than the average service department customer. The average customer would have probably accepted the first diagnosis of “your brake pads still have plenty of thickness so the squeaking it reported isn’t going to be a problem” I’m sorry ... Read More Google - Jul 11, 2025
Was quick and fast
Service is great, Jacob is always very helpful will my needs for my vehicle
Great experience picking up the TRD Pro 4Runner from Sterling, David, Logan, and Mahoganie
Love the convenience of the valet/pickuo service. Nice getting a clean car back too.
All personal were polite and courteous and they got my vehicle back to me quickly
Abbey is my granddaughter. She always takes care of me along with the team. Would recommend your service any time I am ask.
Took quite awhile to get financing thru. But in the end we got a great rate. One thing that popped up 2 days after purchase of the vehicle. Breaks began to squeal a bit, have an appointment in Service Dept. to have checked out. Hopefully they will do the right thing and take care of the cost of this repair. In my opinion it should have been fixed before putting on the lot for sale.
Employees , advisors are professionals, courtesy. The only thing I did’t like was: Arrived at about 10:35 for an appointment at 11:00am for a 5,000 mile maintenance check up and an issue with my radio and gps system going blank. This is for a 2024 Toyota Rav-4. I received the maintenance completion video at about 12:30. I got my vehicle back by approximately 1:30 PM. I checked, not many vehicles in the maintenance area. When I ask the advisor, said radio reset took some time and he did apologize.
Prompt service. Jacob was very helpful and courteous.
I had a really great experience working with Christopher Patton. He was very knowledgeable about the cars, and specifically the Tacoma. I would highly recommend him if you are in the market for a vehicle
Amazing
Shavonna Govan was AMAZING. she explained everything thoroughly and had a great attitude. the finance staff… not so much
Good customer service 😍
I had forgotten about my early appointment that day, and when I called to reschedule, the team decided to say come on in anyway. Very grateful they took care of the service despite my flub.
Very good service and awesome recommendations
Overall the Performance team was friendly, helpful and we are satisfied with our purchase of a 2025 Crown Signia! See picture. Our buying experience could have been enhanced if there was not a change in sales personnel during the sales process (both were satisfactory but a bit awkward for us), and if the “all black car” was detailed initially upon pickup of vehicle without water spots, (which resulted in delaying the salesperson from going over the vehicle’s operation to a future date). The day after making our purchase, I saw the exact same car we purchased (matching VIN #) was advertised ... Read More Google - Jul 6, 2025
I had a great experience at Performance Toyota. I really appreciated how quick the service was. The staff was very helpful and professional throughout the entire process. Highly recommend!
Nice and friendly treated
Love your service will by fom you my next car
I recently purchased a vehicle from Performance Toyota, and Rachel Root was my salesperson. She was very nice and professional throughout the process. It took a couple of weeks for the car to get shipped from Japan, and Rachel kept me updated the entire time, which I really appreciated. The process was very streamlined and stress-free. Would definitely recommend!
Wonderful repair/warranty service. They picked my car up and brought it back same day. Great experience along with a video of the procedure done. Thanks Perfprmance Toyota.
Just my 5,000 mile checkup on my car.
Fast service and excellent workmanship.
Great experience all around! I wasn’t sure if I would even walk out with anything but walked out with the my fav make and a color I love!
Had a amazing experience at performance Toyota,Willie and Shank did an amazing job. I would recommend these guys everyday,all day,to any one needing a new car,
Good service. Got everything done in the time they said it would be done.
Friendly, knowledgeable, great service!
Our purchase was very pleasant with the help of Jackie and Dulce. There was no pressure to purchase. Just ladies who were kind, helpful, and willing to answer any questions we had. This is our third purchase from this dealership, and we would confidently recommend them to anyone.
Charlene was fantastic with her communication!
It was great. Cade was very helpful! However, you need a larger waiting room.
Courteous and professional. I am with performance toyota for the last 15 years. Love their service!
Communicated the repairs, both in written and video
(Translated by Google) Very good attention 💯 (Original) Muy buena atencion 💯
We have purchased a few vehicles from Performance Toyota. What keeps us coming back is Jeff Rhoads and personal attention we receive while we are there. He is a great guy who understands and advocates for his customers.
Enjoyed the update videos on ongoing results and check up steps yet to be completed. Wished I had the oil replacement at 5000 miles as suggested by the maintenance reminder in the upper left corner on the windshield placed by performance when I bought the car in February. Service rep was helpful in making some setting changes as requested.
Our experience was an excellent experience, John Campbell was very helpful he really made our car buying experience very pleasant and he was very knowledgeable etc, and ms.sasha she was very nice she allowed us to look at her vehicle, she was also nice enough to take the misses out in her vehicle etc, even though I couldn't get them to negotiate on the price of the new vehicle they did work out things on our trade-in. all in all it was an excellent experience with our new vehicle purchase and Ms, Dulce Vale, Who GETS 5 STARS from ... Read More Google - Jun 27, 2025
First time visitor. Your service department was excellent. It was efficient and Abby was knowledgeable, friendly and helpful. It was a positive experience.
We had a great experience at Performance Toyota in Fairfield! We would definitely purchase our next vehicle from them. I chose a Toyota Crown Platinum in the bronze and black paint! That car has power and I love it!! Joe and all the staff were the best!
Every single person who helped me was absolutely amazing! I would definitely recommend.
Good customer service. Work completed when promised.
The service representative Charlene did an excellent job and kept us informed during the entire I really liked the video emails from the mechanic as well.
Jeff Rhodes was very easy to work with. He listened to what I needed in a car and definitely delivered along with fantastic service.
Logan, Jeff & Garrett where great!! Our exsperance was quick and painless, we will definitely be back again!!
Excellent Customer Service!
Professional, polite and proficient service. Came in under the estimate for the repair and the work done has performed perfectly. (That's a lot of P's lol)
Great Service
Okay experience.
They were good with communication with me and with my rental !